Returns & Exchanges
- Please keep in mind the customers cannot or return after the online order. So, we urge the customers to double-check their selections before submitting their order.
- However, if the product was delivered incorrectly (for eg : it did not match the item in the order confirmation) or has a legitimate quality/manufacturing defect, we are willing to return your order.
- To report damage, please get in touch with our customer care within 48 hours of delivery with your order number, date of transaction, delivery address and image of the item. The damaged product can only be returned within 14 days of receiving the product, including accessories and packaging, as well as the original receipt, and we will exchange it or refund you using the original payment method.
- Please keep in mind these things while returning these products:
I. Products can only be returned in the country from which they were purchased.
II. If the products displayed on the website do not match your order, it will not be returned.
III. If we are unable to obtain payment authorization, it will not be returned.
- All product prices on the website are shown in NPR/USD and do not include shipping costs/delivery charges . The buyer will be responsible for any handling expenses such as freight, custom duties, taxes, and levies.